Refund Policy
Last updated 2026. Questions? Email service@brosprohauling.com or call (727) 379-7532.
Booking a window is free
There is no charge to book a time window or to have us take a look. You only pay once the work is agreed and done.
Cancelling or rescheduling
Cancel or move your window any time before we start hauling and you owe nothing. Just call or text (727) 379-7532 so we can give the slot to someone else.
If something isn't right
Tell us within 7 days of the job. If we charged for work we didn't do, or missed items we agreed to remove, we'll either come back and finish or refund the part of the payment that covers it.
Completed hauls
Payment for a completed haul is generally non-refundable, because the items have already been loaded, transported and disposed of and cannot be returned. We'll always talk it through with you first.
Tips
Tips are optional and never required. If a tip was added by mistake, contact us and we'll refund it.
How refunds are issued
Approved refunds go back to the original card through our payment processor, usually within 5–10 business days depending on your bank. To request one, email service@brosprohauling.com or call (727) 379-7532 with your name, service address and job date.